Last Updated: May 2026
Our Commitment
Air of America believes that the web should be open and usable by all. We are working to make our website at air-ofamerica.com accessible to as many people as possible, regardless of ability, technology, or how they choose to interact with the web.
Standards We Follow
Our goal is to align this site with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, motor, and neurological differences.
What We Are Doing
- Designing pages with sufficient color contrast and readable typography.
- Providing meaningful alt text on informational images.
- Building forms and buttons with proper labels so they work with assistive technology.
- Structuring pages with semantic headings and landmarks for screen readers.
- Supporting keyboard navigation throughout the site.
- Reviewing new content and updates with accessibility in mind.
- Testing on common assistive tools and modern browsers.
Known Limitations
Despite our efforts, some content on the site may not yet be fully accessible. Third-party tools (such as embedded maps, chat widgets, and analytics) may not always meet the same standards. We are working to address known gaps over time. If you encounter a barrier, please let us know — your feedback helps us prioritize fixes.
Need Help? We Have a Person, Not a Phone Tree.
If you have trouble accessing any part of our website, or if you would prefer to request a quote or schedule service through a different channel, please contact us. A real human will respond.
Response Time
We aim to respond to accessibility requests within one business day. For urgent issues — including help completing a quote request or scheduling service — please call us directly during business hours and we will assist you over the phone.
Ongoing Improvement
Accessibility is not a one-time project. We continue to learn, test, and improve. If you have suggestions, please share them — we welcome feedback from customers, neighbors, and the broader community.
Formal Complaints
If you have a serious accessibility complaint that we have not been able to resolve through the contact channels above, you may contact the U.S. Department of Justice or your state attorney general's office. We hope to resolve any concerns directly with you first.