Privacy Policy

Effective Date: May 2026

Air of America Home Services ("Air of America," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at air-ofamerica.com and to interactions you have with us by phone, email, chat, or in connection with services we provide at your home or property.

1. Information We Collect

We collect information you give us directly, information we collect automatically when you use the site, and information from third-party services we rely on.

• Information you provide: When you fill out a quote form, schedule service, contact us, use our chat widget, or sign up for a Pro Plan, we collect your name, phone number, email address, service address or city, the service you are interested in, and any details you choose to share about your home or the issue.
• Communications: If you call, email, text, or chat with us, we may keep a record of that communication and any related notes for service quality, scheduling, and follow-up.
• Site usage data: Like most websites, we automatically log basic technical information such as IP address, browser type, device type, referring page, pages visited, and time spent. This is typically collected via standard server logs and analytics tools.
• Cookies and similar technologies: We use cookies and similar storage to keep the site working correctly, remember preferences, measure traffic, and improve performance. You can disable cookies in your browser, though parts of the site may not function as intended.

2. How We Use Your Information

• To respond to quote requests, schedule appointments, and provide the services you request.
• To follow up on jobs, send reminders for recurring service, and confirm completion.
• To communicate about pricing, scheduling, billing, customer support, and service-related notices.
• To improve our website, services, and overall customer experience.
• To comply with applicable laws, enforce our terms, and protect our rights, customers, and team.

3. Chat & Lead Forms

Our on-site chat and quote forms are designed to capture the minimum information needed for us to follow up: typically your name, phone or email, city, and the service you are interested in. This data is sent to our internal team for response. We do not sell this information.

4. Analytics & Third-Party Services

We may use third-party services to help operate our website and business — for example, web analytics providers, hosting and security services, email and form handlers, and reputable payment processors. These providers may receive limited information necessary to perform their functions, and they are expected to handle that information in accordance with their own published privacy practices.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers acting on our behalf (e.g., scheduling, hosting, communications, payments).
• Authorities when required by law, subpoena, or to protect rights, safety, or property.
• A successor entity in the event of a merger, acquisition, or sale of assets.

6. How We Protect Information

We use commercially reasonable safeguards to help protect the information we collect. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. If you have a security concern, please contact us at the address below.

7. Your Choices & Rights

• Access & correction: You can ask us what information we have on file and request that we correct or update it.
• Deletion: You can request that we delete your personal information, subject to legal and operational record-keeping requirements.
• Marketing communications: You can ask us to stop sending non-essential messages at any time. Service-related messages (e.g., scheduling, billing) may still be sent.
• Cookies: You can disable cookies in your browser settings.

Depending on where you live, you may have additional rights under state privacy laws. Reach out using the contact details below and we will respond in good faith.

8. Children

Our site and services are intended for adults arranging home services. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent revision. Material changes will be highlighted on this page.

10. Contact Us

Questions, requests, or concerns about this Privacy Policy or your information?

• Email: info@air-ofamerica.com
• Phone: (757) 796-4513
• By mail: Air of America Home Services — Privacy Request, Hampton Roads, VA