Can I cancel anytime?
Yes. There's no long-term commitment. Cancel before your next renewal and you won't be charged again. Already-completed services are not refunded.
What if I need a service that's not in my tier?
You can book any service at any time at your member discount rate (10% or 20% off depending on tier). Your plan covers what's bundled; everything else is à la carte at member pricing.
Can I upgrade my plan mid-year?
Yes. We'll prorate the difference based on services already received. Most clients who upgrade do so when they realize they're using more add-ons than expected.
Is there monthly billing?
Annual billing is our standard because it lets us offer the lowest pricing. Monthly billing is available for the Premium tier with a small administrative fee.
Do plans cover repairs?
Plans cover the inspection, cleaning, and maintenance services listed. Major repairs identified during inspection are billed separately at member discount rates.
Are there family/multi-property discounts?
Yes. Property managers and homeowners with multiple properties get additional volume pricing. Call to discuss your situation.
Will I get reminders when service is due?
Yes. We track your service schedule and reach out before each visit is due. You don't need to remember anything — we handle the calendar.